We gather personal information to allow us to communicate with you, to process your orders, to provide an enhanced and more personalized interactive shopping experience and to inform you and recipients, of special offers and discounts.
Through FloralAmbiance.com and any of our other affiliated sites we may collect the following information: your name, address, telephone number, e-mail address, title (gender), birth date, billing information (credit card number, expiration date and billing address), occasion type (Birthday, Mother's Day, etc.), product purchased, gift card message, recipient's name, address, telephone number, e-mail address, and any other information you provide us. Information you enter is collected even if you cancel or do not complete the registration, or order process. Only you the Ambiance member has the right to view and edit your reminder service entries at any time by logging into "Your Account" with your e-mail address and password.
What is a cookie and how do we use them?
A "cookie" is a small file stored on your computer's hard drive by FloralAmbiance.com that gives you a numeric user ID and stores certain information about your activity on the site. We use "cookies" to let us know that you are a prior customer, user or member and to provide certain features to you that enhances and customizes your online shopping experience. Most web browsers automatically accept "cookies", but most allow you to instruct your browser to prevent the use of "cookies". If disabled, the information provided becomes less secure. It is recommended that you leave them turned on as they allow you to take full advantage of some of our website's best features.
How we use the information we collect about you
We use information we collect to communicate with you, to process your orders, to keep you informed about your order status, to provide an enhanced and more personalized interactive shopping experience and to inform you, and your gift recipients, of special offers from FloralAmbiance.com, or other web sites and companies that we own.
Our database stores your billing and delivery information. The next time you place an order this information will automatically be transferred to the order form so that you do not have to re-enter your information again.
Portions of our web site (such as Member Registration) may require registration and log-in processes in which you will select a user ID and password, that keeps your account information private and secure. Any password provided to you will be the exclusive property and confidential information of this company and may be used by you solely for your individual use of this web site. You are responsible for maintaining the confidentiality of any password provided to you. All activities that occur using your password are your responsibility, whether or not authorized by you. You agree to immediately notify us of any unauthorized use of your password or account.
Recipients and Senders
The recipient's phone number is used for delivery purposes. At times we may need to call the recipient to schedule a delivery. Occasionally we may contact the recipient to ensure that we maintain our high quality standards. Both sender and recipient may receive by postal mail a promotion, postcard or calendar 1-3 times per year.
A recipient may receive a gift with no message and call to find out who has sent the beautiful bouquet. Our Customer Service Representative will provide the name and any other information as contained on the gift card accompanying the gift. If there is no gift card or no name our Customer Service Representative will ask the sender for their consent via e-mail or by phone. If consent is not given we will not be able to reveal the sender's identity to the recipient.
At the time of registration you your e-mail address will be stored. The sender may receive additional e-mails, marketing promotions and other services in compliance with applicable laws. If you would like to stop receiving these e-mail promotions simply click "unsubscribe" at the bottom of the e-mail, change your account information or please feel free to contact our Customer Service Representative at 1-800-672-4137. Please allow up to 3 days for us to process your request.
No Third-Party Use of Your Information
FloralAmbiance.com does not sell, trade, or rent your personal information to third parties. Personal customer information is shared only with companies that provide support services, our agents, representatives and service providers and contractors for limited purposes, including fulfilling customer orders, offering certain products and services in connection with FloralAmbiance.com.
When placing an order with FloralAmbiance.com your sensitive data is encrypted using secure socket layer technology (SSL), ensuring that your order is safe and secure as it travels over the internet which has been approved by VeriSign, a leading provider of Internet Trust Services. The VeriSign Secured Seal makes it possible for online shoppers and other visitors to do business and share information free of worry. Your e-mail is not encrypted so please do not transmit your credit card information in this manner.
The password created by you protects your personal information. Please keep this password confidential as it is yours to protect.
Tracking Your Order
In order to track your most recent order your e-mail address and account password will be needed. Please log into "My Account" and click "Track My Packages" to track your order on-line. If you are unable to go on-line please contact a Floral Ambiance Representative: 1-800-672-4137. Customer Service hours are from 8 AM - 4 PM Pacific Standard Time Monday thru Friday.
Corrections and Cancellations
Before you confirm an order you will have an opportunity to review the order form to make changes and additions to the information it contains. These changes will be kept for future use. With a cancelled order the information may be kept for future use, also. If you would like to update or correct information previously provided to us, please send an e-mail with your new information, including your complete name, postal address, and e-mail address to Support@FloralAmbiance.com. Please note that we cannot delete information associated with past purchases.
Your Consent and Changes to This Policy